We work to make our installations simpler, because your time is important to us. We’ll send you a message the day before your appointment to remind you. Then, on the day of your appointment you’ll receive a notification, letting you know your technician is on the way. From there, you can track them as they come to you.
Maintaining positive relationships with our suppliers is a huge priority to us. But we never partner with them. This way, we have a solid relationship for when we need a problem solved quickly, but there’s no pressure on us to buy their products. It means we choose the garage door that suits you best — not the one we have to choose. We do partner with a local fabrication company for our custom garage doors though.
Mark, our director, started out as a single operator back in 2001. He started Remote a Door in 2005 after he’d noticed a serious lack of decent customer service and reliability. Customers were paying huge amounts that didn’t guarantee a technician would arrive on time. In 2007, we launched Remote a Gate too. Both companies are headquartered in Brisbane today, with one franchise on the Gold Coast and one in Emerald.